Safety & community guidelines

Never enter the recipient’s home. Deliver at the door or in a public place.

Never share, copy or keep the recipient’s address or phone number. It disappears from your account seven days after completion.

Ask before taking a photo, and only upload it if the recipient agrees.

If you cannot make it, say so early in the chat. An honest failed attempt never counts against you; a silent no-show does.

Only post surprises for people who would welcome them. Do not use the platform to locate or pressure anyone.

Keep item value within the cap and never ask a helper to buy prohibited items: cash, alcohol, medicines, weapons or anything illegal where they live.

Agree any money for the item openly in the chat before the day. Surprise World does not process payments and cannot refund you.

Be kind and clear in messages. Harassment, threats or discrimination lead to a ban.

Use the report button for anything that feels wrong. A human reviews every report.

Ratings must be honest. Fake activity, fake reviews or fake accounts are removed.

The occasion and the gift are the requester's own choice. Surprise World is a neutral tool and does not endorse any purpose; keep requests within the prohibited-items rules and local law.