Terms of use

Surprise World is a community platform. Members post surprise requests for people they care about, and other members who live in that city volunteer to fulfil them.

Surprise World does not sell goods, does not deliver anything itself and is not a party to any arrangement between members. Helpers are volunteers, not our employees or contractors.

You must be 18 or older. You need one account with your real name and a real photo of yourself; helpers must add a photo before they can offer.

You are responsible for keeping access to your email or Google account secure, because it is how you sign in.

Surprise World does not process payments and cannot refund anyone. Any money for items is arranged directly between members, openly in the chat and at their own risk.

The estimated cost of an item must stay under the value cap shown when you post. Cash, alcohol, medicines, weapons and anything illegal where the helper lives may never be requested.

Everyone must follow the safety and community guidelines. In short: respect the recipient's privacy and home, be honest and kind, and never use the platform to locate, pressure or harass anyone.

The occasion and the gift are the requester's own choice and responsibility.

You keep the rights to the text and photos you upload, and you allow us to show them on the service as needed for it to work. A thank-you story and its photo are public only when you publish them, and a photo of the recipient only with their agreement.

Do not post anything you do not have the right to share, or anything illegal, hateful or misleading.

We may hide content, warn, suspend or ban accounts that break these terms or the guidelines. Every report is reviewed by a person and moderation decisions are recorded.

We work hard to keep the community safe, but we cannot check every member or guarantee that a surprise is delivered as planned. To the extent the law allows, Surprise World is not liable for what members do or for loss related to items or arrangements between members.

We may update these terms; the date at the top shows the latest version, and we will tell members about important changes. You can stop using the service and ask us to delete your account at any time.